Patient Care & Compassion
The patient care topic covers the human side of EMS: the interactions between providers and patients, family members and loves ones. From learning to build trust with empathy to managing difficult conversations, this section offers insight into compassionate patient care that extends to all on scene.
Stretcher fall underscores the importance of foundational skills after alleged mishap in New Jersey
Because 鈥渟tay in your lane鈥 was never in the job description
鈥淥n virtually every call we run, we have the ability to make someone feel that their existence is important and that their well-being matters, if only by the way we interact with them.鈥
鈥淚f the day ever came when I could do this work and it didn鈥檛 bother me, that would be the day I needed to quit and find another job.鈥
鈥淚t is the promise woven into every dispatch, every siren, every shift, every person reaching out for help.鈥
While EMS sees fewer opioid-related emergencies, the report highlights growing concern over mental health incidents in children and repeat 911 usage
The global campaign trains civilians in tourniquet use, wound packing and more 鈥 skills that can mean the difference between life and death before first responders arrive
5 insidious partner issues to avoid so that patients feel safe in our care
Use these assessment and care tips to connect with patients and their families
EMS Products
Reduce failed IV attempts and speed up patient care with a vein finder
High-stress decisions and human limitations demand more than just training
At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to deliver compassionate, consistent care
Live from ABC 360, keynote speaker Catherine Kuhlmann and Doug Wolfberg join the podcast to dive into stories of resilience and responsibility
In this EMS One-Stop episode, Dr. Dave Williams explains how a new master鈥檚-level course will empower leaders to solve systemic challenges using proven methodologies 鈥 and why quality must be a leadership priority
Savor the victories and find humor in the routine to carry the emotional load
鈥淥ur commitment to take care of others is not a political undertaking; it represents the greatest of social contracts in helping our fellow humans in their time of need.鈥
I continued my verbal assault until the patient apologized to me with tears in his eyes
Lessons from a learning community, Part 2
Skilled actor patients offer a practical, impactful way to teach EMS providers respect for diversity, enhancing critical thinking, interpersonal skills and public trust
An EMT reflects on the intersection of duty, faith and humanity
Improve your patient care and decrease your legal liability risk with conscious, deliberate practices
New solutions for higher standards of care
鈥淎s healthcare professionals, it is not the purview of EMS providers to judge our patients. It is our job to care for them鈥
Steve Whitehead reminds you to use your patient鈥檚 name to build rapport in this episode of One for the Road
Chris Keller on how BWCs enhance patient care documentation, bolster staff safety and provide an unbiased account of events
Clinical pharmacists enhance efficiency, safety and collaboration, empowering paramedics and improving patient outcomes
From learning resources to comic relief, there鈥檚 something for everyone
Real-world case studies from EMS Lawyer Doug Wolfberg reveal critical takeaways for EMS providers working alongside law enforcement
6 intentional ways to reduce the emotional burden on patients and paramedics
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- The EMS Book Club: 10 texts all paramedics should have on their shelves
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- 鈥榃e care for everyone鈥 must be more than a motto
- Balancing care and collaboration: Key lessons from EMS and law enforcement interactions
- Welcome to the era of performative patient care