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Moving into a leadership role can be an exhilarating and proud moment; it can also be a daunting one. Whether you’re paid or volunteer, working for a department large or small, all new leaders face similar career development opportunities and administrative challenges. To be a successful new leader, you will need to identify the support systems, processes and tools to maximize the opportunities and clear the hurdles.

ÍÃ×ÓÏÈÉú’s Leader Playbook is one such tool to increase your effectiveness as a new leader, helping enhance your leadership KSAs, develop trust among your medics, and build your confidence. The Playbook offers a wealth of resources as you grow into your position of authority and move beyond basic management and supervision skills to lead and inspire with integrity and passion.

The Leader Playbook spotlights the most vital areas of growth and responsibility for new EMS leaders, focusing on how you can be a servant leader, support department policies and create a culture that fosters continuous improvement among all members, including yourself. Learn from other new leaders featured in profiles or interviews, sharing their stories of continuous leadership improvement. Connect and collaborate with your peers to expand your network, elevate your leadership profile and learn best practices to navigate the most common leadership quandaries and opportunities.

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Experienced paramedics will now start at $27.59 an hour, as opposed to the training wage of $16 an hour
Division Chief of EMS, Shaun Ford, shares how to be the leader you always wanted to work with
Customer service – good or bad – has an impact on patient responsiveness, provider stress and agency objectives
Let’s work together to change the outdated and flawed practice of progressive discipline
Chief Russell Goodman on helping providers achieve mastery by supporting their education and ensuring they have the tools they need to do their job
It is paramount that we are finding the secret sauce to engage our workforce
Learn how to plan for major industry shifts – both on in the field and at the agency – and how to navigate these transitions successfully
By ensuring all decisions are patient care-centric, we create providers who are passionate, motivated and excited to be a part of something bigger than any one individual
The EMS leader and advocate emphasizes putting the workforce at the top, with leaders giving them every opportunity to succeed
Chris Cebollero shares the encounters that tested his patience and the lessons that helped him embrace change in his recent travels