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Moving into a leadership role can be an exhilarating and proud moment; it can also be a daunting one. Whether you’re paid or volunteer, working for a department large or small, all new leaders face similar career development opportunities and administrative challenges. To be a successful new leader, you will need to identify the support systems, processes and tools to maximize the opportunities and clear the hurdles.

’s Leader Playbook is one such tool to increase your effectiveness as a new leader, helping enhance your leadership KSAs, develop trust among your medics, and build your confidence. The Playbook offers a wealth of resources as you grow into your position of authority and move beyond basic management and supervision skills to lead and inspire with integrity and passion.

The Leader Playbook spotlights the most vital areas of growth and responsibility for new EMS leaders, focusing on how you can be a servant leader, support department policies and create a culture that fosters continuous improvement among all members, including yourself. Learn from other new leaders featured in profiles or interviews, sharing their stories of continuous leadership improvement. Connect and collaborate with your peers to expand your network, elevate your leadership profile and learn best practices to navigate the most common leadership quandaries and opportunities.

COMPLETE COVERAGE
Pittsburgh EMS Chief Amera Gilchrist shares the progressive plan she fervently believes will reduce staffing challenges
People don’t leave bad jobs; they leave bad managers. Are you taking the steps to build relationships with your providers?
There is no substitute for high-context communications and training that occurs between two people, engaging privately, face-to-face
Four steps to stopping the stress cycle
“As a volunteer agency, I want to make sure when someone calls 911 in our district, that our ambulances are ready to roll out the door when the tones go off.”
Use the habit loop to set goals in motion and achieve success
Action doesn’t equal accomplishment – move with actual goals in mind toward a common vision
Debunking unsound research and increasing hospital collaboration to improve outcomes
5 lecture preparation tips to ensure you leave your audience wanting more
Setting the tone and driving organizational change from the chief’s seat